Refund Policy

Last updated: 2026-08-11

Subscriptions

Pro is billed monthly or yearly in advance. You can cancel anytime from Plan settings — access continues until the end of the billing period you've already paid for, and you won't be charged again after that. We don't provide prorated refunds for the unused portion of a billing period when you cancel.

Requesting a refund

If you were charged in error, charged twice, or believe you're owed a refund for another reason, submit a request through our contact page. Include the email address on your Podium account and, if you have it, the transaction ID from your Paddle receipt. We review refund requests case by case and aim to respond within a few business days.

How refunds are paid

Podium's payments are processed by Paddle.com, our merchant of record. Approved refunds are issued by Paddle back to your original payment method.

Enterprise

Enterprise plans are billed under separate, individually agreed terms — refer to your Enterprise order form or agreement, or contact us via the link above.